Terms & Conditions

The following Terms and Conditions shall apply to your use of the Website www.floralboutique.in 

These Terms and Conditions together with the Terms of use, Disclaimer and Privacy Policy and all other additional terms and conditions and policies posted on the Website (collectively referred to as “Terms and Conditions”) constitute a legally binding agreement between the user of the Website and FNP, being the owner of the Website. Please read the Terms and Conditions carefully before proceeding, as by completing the registration process and/or by using the Website, you signify your agreement with these Terms and Conditions. If you do not agree with any of these Terms and Conditions, then please do not access the Website and/or complete the registration process on the Website. In case of any discrepancy between these Terms and Conditions and any other content on the Website, these Terms and Conditions shall prevail. By confirming your acceptance to these Terms and Conditions, you hereby

These Terms and Conditions ("Terms") govern your use of the floral and corporate gifting services provided by Floral Boutique. By accessing or using our website, mobile application, or any other services offered by us (collectively, the "Services"), you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

USE OF SERVICE

You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

PRODUCT & PRICES

All products listed on the Website, their descriptions, and their prices are subject to change from time to time. Floral Boutique reserve the right, at any time, to modify, suspend, or discontinue the sale of their respective products or services with or without notice.

We put every effort to ensure, that our Website contains correct information. However, Floral Boutique makes no warranty as to the accuracy, comprehensiveness and correctness of products and information on Website. Purchase of a product on the Website is subject to availability of stock.

Floral Boutique reserves the right to change or update the price and/or other details of the product on the Website, at its discretion, without any notice to you. In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error, error in pricing, Floral Boutique shall have the right, post the acceptance of any order, to decline or cancel any such order, whether or not the order has been confirmed and/or you have been charged for such product or service. If you have already been charged for the order and Floral Boutique cancels your order, the amount will be refunded.

The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate. There may be a slight variation in the pictures and the respective actual products.

There may be slight variation in the flower arrangements as compared to the pictures displayed on the Website as the flower arrangements are hand-made and occasionally, substitution of flowers is necessary due to temporary and/or regional unavailability issues.

Every cake we offer is handcrafted and since each chef has his/her own way of baking and designing a cake, there might be slight variation in the product in terms of design and shape. Occasionally, substitution of flavours/designs is necessary due to temporary and/or regional unavailability issues.

In such cases, our experienced team will ensure we deliver the product as close as possible to the description/photograph shown and will only substitute with items of equal or higher value.

We request you to check and follow our care guide, available on the Website, to take care of your cakes, plants and flowers delivered by us.

ORDERS & PAYMENT

When you place an order through our Services, you are making an offer to purchase the products or services described in the order. We reserve the right to accept or reject any order in our sole discretion. All orders are subject to availability.

You agree to provide accurate and complete information when placing an order, including billing and shipping information. You authorize us to charge your chosen payment method for the total amount of the order, including any applicable taxes and shipping fees.

ORDER MODIFICATION & CANCELLATION

Floral Boutique reserves the right to cancel any order for any reason including under any unforeseen circumstances that may come in the way of your order that may be limitations on quantity available of purchase, error in product(s) or pricing information, or limitations of our credit department. Before cancelling any order, we will contact/ notify you.

Orders that are to be delivered the same day are processed immediately and usually cannot be modified/cancelled. However, in case you want to modify/cancel an order, you can reach us on +91- 7045641102 or email us at [email protected]. If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, you shall give at least 24 (twenty-four) hours' advance notice.

However, if the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order. In case of limitations of quantity available of purchase, error in product(s) or pricing information or any other unforeseen circumstances, we reserve the right to cancel your order. You will be notified via email/sms regarding order cancellation and refund.

DUPLICATE ORDERS

If you have placed two or more identical orders by mistake, you shall inform the same to Floral Boutique. Floral Boutique shall give a full refund for the duplicate order, provided that the order has not been prepared or delivered. In any case Floral Boutique discovers that the same order has been made twice, it shall try to contact the customer to confirm the order. If the customer is not contactable, Floral Boutique shall be free to take the final decision on behalf of the customer.

SUBSTITUTE POLICY

In an event where a product that you have ordered is out of stock or unavailable, we will contact you to give an option of an alternate product. If we are unable to get in touch with you, we will proceed with sending you the alternate product since we know that you are sending it to your loved one(s) on a special occasion and we would not want anything to dampen the spirit of the occasion.

DELIVERY

Floral Boutique shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. 

Delivery on time is subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.

Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may be affected by and may take longer due to Force Majeure Events.

In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered cancelled. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient to schedule an appropriate delivery time. Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time. Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance) Leave the bouquet/arrangement with a neighbour and place a message on the recipient’s door with this information.

 SHIPPING POLICY

All orders will be shipped within 24 hours of confirmation.

All shipped orders will be delivered within 1-2 days of the pickup date.

MIDNIGHT DELIVERIES

Only orders placed before 9:00 PM are eligible for midnight deliveries and are Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.

Note: Please choose the date of delivery a day prior to the date of occasion

DELIVERY OF COURIER PRODUCTS

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

We recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

RETURNS & REFUND

No returns are allowed. However, if the product received is damaged/defective/Wrong, then please report the issue to our customer support team within 48 hrs of delivery along with an image of the item delivered. Our team will contact you for additional details of the product delivered if required.

You may choose one of the following:

1. Get the product re-delivered or

2. Opt for a refund in the form of a gift certificate (refunded within 24 hours) or

3. Refund in the original mode of payment (amount shall be credited in your account within 7-10 working days as per standard banking timelines)

We do not offer refund in the following cases:

If Flowers, Plants, Cakes, Sweets or any other perishable items are delivered to an incorrect address provided by the sender.

If the recipient is not present at the delivery address provided by the sender or refuses to accept the delivery.

If product quality concerns are caused by improper handling of the product.

Note:

-Complaints need to be made within 48 hours from the time of delivery, after which we will not be able to register any complaints.

-Complaints against non-delivery need to be made within 15 days from the date of delivery, after which we will not be able to register any complaints.

-For quality purposes, we might have to get a reverse pick up done for that product, before we can get a redelivery done.

-We do not accept any request for product exchanges.

-In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment for the part undelivered.

Online refund will be processed by Floral Boutique on confirmation through email or phone call to the customer. Once the refund is processed by Floral Boutique, it takes 10 to 15 business days to reflect in your account as per standard banking timelines.

INTELLECTUAL PROPERTY

All content included in our Services, such as text, graphics, logos, images, and software, is the property of Floral Boutique Name or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or display any such content without our prior written consent.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Services, including but not limited to lost profits, loss of data, or loss of goodwill.

INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Floral Boutique Name and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or in connection with your use of our Services or any violation of these Terms.

CHANGE OF TERMS

We reserve the right to modify or revise these Terms at any time by posting the updated terms on our website. Your continued use of our Services after any such changes constitutes your acceptance of the new Terms.

FEEDBACK & SUGGESTIONS

At Floral Boutique, we make every effort to ensure that you receive excellent products and services. We strive hard not only to meet but exceed your expectations. If, at any time, you experience problems with an order or are not happy with our services, you can call us on +91-7045641102 or write to us at [email protected] Your feedback and suggestions are important to us.

Note: Complaints need to be made within 48 (forty-eight) hours from the time of delivery, after which we will not be able to register any complaints. Complaints against non-delivery needs to be made within 15 (fifteen) days from the date of delivery, after which we will not be able to register any complaints. In case of a defective or a bad quality product complaint, we will replace it. For quality purposes, we might have to get a reverse pick up done for that product before we can get a redelivery done.